Automate the repetitive. Focus on what matters.
Let AI handle routine tickets so your team can spend time on high-value conversations that drive revenue. Unify email, chat, SMS, and social into a single view - and cut response times dramatically.
All about Gorgias
All your channels, one powerful inbox
Gorgias is the AI-powered helpdesk built for eCommerce brands. It brings all your customer interactions - email, chat, SMS, social, even voice - into a single platform where support becomes efficient, personalised and revenue-driving.
With deep integrations to ecommerce platforms like Shopify, Magento and BigCommerce, Gorgias pulls in order data, customer history and behavioural signals directly into the support workflow.
The result? Fewer repetitive tickets, faster resolution, higher agent productivity - and support that not only serves but sells.
Our partnership
At Aware Digital, we are proud to partner with Gorgias, the leading eCommerce-first support platform that transforms customer care into strategic growth. We help brands deliver seamless, high-impact service, driving loyalty and revenue. By integrating Gorgias into the digital experiences we design, we ensure our clients benefit from unified conversations, rich customer context, and smart automation. Whether it’s reducing response times, boosting cart conversions, or scaling support seamlessly during peaks, we help make Gorgias a core of the customer-experience engine.
Together, Aware Digital and Gorgias help merchants turn reactive service into proactive growth - and support into one of the most powerful levers in their business.
Why businesses choose Gorgias
Gorgias stands out by combining eCommerce-native support, deep platform integration and automation designed for growth. From the first customer message to the final sale, it gives brands the tools and context to resolve faster, engage smarter and convert more.
Support teams gain a unified inbox fed with customer order and behaviour data. Automation handles low-value tickets and routing, while agents spend time on VIPs and conversions. The architecture scales with you - from hundreds to hundreds of thousands of tickets - without sacrificing brand voice, speed or control.
For eCommerce brands serious about turning support into advantage, the impact is clear: happier customers, higher conversion, increased lifetime value and fewer support-driven bottlenecks.
One inbox. Less manual work.
Unified inbox across channels
Connect email, live chat, SMS, Facebook, Instagram, and more-so your team works from one view, no tabs, no silos.
Smart automation & AI
Automate up to 60% of routine tickets, tag and prioritise via AI, and let agents focus on high-impact conversations.
Revenue-driven support
Track which of the tickets are converting into sales, turn support into upsell opportunities, and measure customer service as a profit centre.
Turn support into sales
With Gorgias, every customer conversation becomes an opportunity to convert, upsell, and strengthen loyalty.