Magento support starts here.
A full service Magento support agency.
We’re a full service Magento 2 Agency that helps and supports businesses with development and marketing services across a wide sector, from B2B, B2C and D2C. Our day to day is supporting your business to achieve your goals online.
Frustrated with inadequate Magento support?
Aware are here to help you remove this frustrations.
As a leading Adobe Commerce / Magento Agency, we frequently deal with merchants who have had a negative experience building on the platform, do you have a site that is getting minimal support, or are unable to achieve the online growth they know is possible?
We work closely with our clients.
Our support team is made up of Adobe Certified Developers and Solution Specialists as well as Marketing professionals. With this, we are able to deliver projects swiftly and successfully with high quality. We’re here to organise and prioritise new support issues you may have, with open communication at all times so you’ll always know what’s happening.
Magento 2 support starts today.
Our Magento Support services are flexible and designed to deliver the support you need, when you need it! As we all know that every business is different. Aware’s support operates on a retained basis (hours per month), which means that development resources are reserved for your website. Want to build a larger project or need something more? We’re highly flexible if you need to take extra hours.
Support tickets are recorded in our ticketing system or through your Project Manager and are handled in priority order. You set the priority order, but our Magento support team will provide advice if they believe another case is more important at that moment in time.
We provide weekly calls, a monthly report, and a quarterly roadmap meeting to verify communication is on track and to provide extra face-to-face help. Your Account and Project Manager will contact you on a frequent basis in between weekly conversations. Ultimately, regular open communication is the key to long-term success.
Security & Magento Health
Healthy eCommerce.
In order to keep your website safe, Magento 2 must be kept up to date and maintained with the most recent updates and patches. Security flaws may be swiftly exploited once they are generally known, which is why Aware provides speedy response times and priority scheduling for security fixes.
Maintaining your Magento 2
Bugs and conflicts can occasionally develop when your project evolves due to updates, fixes, or new functionality, especially if you have custom functionality or third-party extensions. Our skilled support staff will ensure that any conflicts are identified and handled as soon as possible to minimise the impact on you and your customers.
Want support for your Magento?
Let’s start a conversation and see how Aware Digital can help support your online store.
Contact
Speak to Aware about your support.
Support that is more than just problem solving.
Open Communication.
Magento support and maintenance is often seen as a safety net for addressing any issues that might happen during the day to day. However, at Aware we also use this time to proactively enhance your Magento website.
We encourage co-operation between Aware and your business to facilitate the implementation of desired changes in your Magento store. If there are any improvements you would like to suggest, please contact us, and we will gladly assist you.
No matter what your budget has to offer, we’ll use your resources with equal care and attention. Whether you turn over 1 million online or 100 million we’ll make sure you get exactly what you pay for with the greatest efficency.